Robert: Every environment carries unique risks. In occupied accommodation, it's about minimising disruption for residents and maintaining trust. In schools and colleges, safeguarding is paramount, ensuring students and staff are kept safe and informed. For commercial and manufacturing facilities, downtime is costly, so we plan every element of operations. Additionally, the defence sector has strict security and compliance demands. Our RAAC remediation project within a live food production facility provides another example of this approach. Detailed planning, sequencing and coordination allowed high-risk works to be completed while food production continued without interruption.

On a recent RAAC removal and roof replacement project at a London school, we used these tools to plan around daily timetables, safeguarding students and staff while keeping the programme on track. In housing, projects including Sherburn Court, St George’s Island and our Claremont Place residential façade remediation project demonstrate how dedicated Resident and Stakeholder Hubs support delivery within occupied environments. By providing accessible updates, clear contact routes and regular communication, these hubs help maintain confidence, reduce uncertainty and support compliance with resident engagement responsibilities.

Digital tools help us adapt to all these environments. Our digital access control app, for example, utilises facial recognition to monitor everyone entering and exiting sites, with all activity recorded in a central database, ensuring safety, security, and compliance with safeguarding policies.

Procore provides live communication with stakeholders, while drones and thermographic surveys allow us to identify issues without intrusive inspections. The outcome is consistent: controlled risk, minimal disruption, and complete accountability.