As an organisation and individuals, we continuously strive to improve to remain at the forefront of our industry. Starfish Construction operates through ‘Elevate’, our company culture and operational programme, which drives us forward to reach new levels of excellence. How we work, act, and communicate with our customers sets us apart, and every member of our team adds value to our customers. Together, with Elevate, we excel, grow and reach new levels of collective success with our customers.

Driving Customer Value We are stronger as a collective. Elevate provides the structure for us as individuals and enhances our reputation as a company with customers. The principles of Elevate ensure that our end-to-end relationship with our customers is smart, trusted and effective. Our culture, people and operations are structured to deliver Dynamic Construction Solutions. As an organisation, every detail must match the high level of standards we set, from quality and safety to shared knowledge and partnerships. How well we perform builds our reputation and successful relationships with clients.

Company values must play a pivotal role for any organisation to be effective. Our approach and implementation of our values drive how we work with each other and add value to customers.

Elevate is a continuous improvement initiative which includes:

A collective & individual commitment to continuous improvement

Everyone working toward our company vision

Working toward our well-defined mission statement

Embracing our company core values

Delivering company key goals & strategic development plans

Targeted training & development programmes for staff

Regular review of our project performance and customer relationships

Customer care programme

Deliver best-in-class industry insight to customers to make informed decisions

All staff embrace our Elevate Behavioural Pledge

Always act in a professional manner

Always treat customers, partners and colleagues with respect.

Ensure we provide open and honest information to everyone.

Continually add value through our company role, knowledge and position.

Work effectively with colleagues, offering expertise and support freely.

Company Etiquette

Structure brings clarity and success, so we have produced etiquette guidelines for meetings and emails. We assist our staff in ensuring our customer networks receive the best and most appropriate attention at all times. As part of delivering productive communications, our meeting etiquette ensures effective and efficient meetings with our clients. For all email communications, the Elevate email etiquette guidelines help us deliver messages that bring positive outcomes for customers.

Supporting Colleagues

We understand we are more effective as a collective team, collaborating and supporting each other. We have vast skillsets and knowledge throughout our organisation and our team is encouraged to support each other, collectively providing our customers with turnkey support and solutions. Our integrated communication approach between colleagues and customers is key to this.

Setting Standards

Our team knows the benefits of working together, with each other and with our customers. The company approach is to continually encourage everyone to share their knowledge with colleagues and customers alike, to drive collaboration across divisions and make every interaction transformational and not simply transactional.

Our business strategy and success are built upon effective relationships with customers, where the value of a retained business is recognised.

To achieve this, each employee plays their part through:

Effective Service Standards
Industry expertise
Requests and Information speed of response
Accountability and Resolution
Open and Transparent Customer Communications

Company Values

Company values must play a pivotal role for any organisation to be effective. How we work with each other and add value to customers is driven by our approach and execution of what we stand for. By working to this developed structure, we ensure everyone is connected to our values, adheres to processes, and delivers effective relationships.

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