Skip to main content

Residents and Community

From our dedicated project Resident Liaison Officer, through to our online Resident Hubs, we deliver clear, consistent, and proactive communication enhancing every building envelope project we manage. Primarily when work directly impacts those living in or managing the property, having a robust stakeholder communication plan mitigates risk, manages safety and delivers trust throughout stakeholders. We place resident and stakeholder engagement at the heart of our project planning and delivery approach, building trusted relationships and reducing complexity for duty holders, property owners, project surveyors, and residents.

We build our communications framework around two key principles: transparency and accessibility.

Starfish Construction Resident Liaison Officer conducting a meeting with residents and stakeholders

Discovering our Resident Hub Portal

For each project, we develop a dedicated Resident Hub Portal—a secure, online platform designed to provide open access to all relevant project information, 24/7.

Each portal is tailored to the specific project and stakeholder group, providing a single point of reference for:

Key project contacts and site team introductions
Real-time schedule updates and project progress
Health, safety, and compliance information
Notifications and announcements
FAQs and downloadable resources
Contact forms and feedback submission
PROJECT TRANSPARENCY

Seamless Collaboration at Every Project Stage

Whether stakeholders are based on-site or remotely—such as off-site leaseholders, architects and property managers, the portal ensures everyone has information access and remains up-to-date with each project stage gate. Additionally, the portal helps to reduce multiple site visits while offering a transparent and traceable method of stakeholder engagement.

For duty holders and principal stakeholders, the portal provides added value by supporting risk management during project gateways and reducing the need for repeated site interventions.

This digital-first approach supports smoother project governance and reinforces our commitment to collaborative working.

Exploring our Resident Liaison Officers Function

Our dedicated Resident Liaison Officer (RLO) complements our digital tools, a role and function which provides the human connection between site operations teams and residents, ensuring everyone feels involved, heard, supported, and respected throughout the works.

Our RLOs act as a reliable, point of contact for:

  • Hosting regular briefings, Q&A sessions, and drop-ins
  • Addressing concerns, issues, or feedback in real-time
  • Liaising with vulnerable residents and ensuring inclusive support
  • Coordinating access requirements, delivery schedules, and noise mitigation measures
  • Building confidence and trust between all project stakeholders

This two-pronged approach combining digital access with dedicated human support, creates a seamless and respectful experience for everyone involved. It allows us to deliver technically complex remediation works with minimal disruption and maximum confidence.

SMART PROJECT MANAGEMENT

Reducing Workloads, Building Trust

For property owners, managing agents, and surveyors, our systems and processes reduce workload and increase project visibility. By owning and managing the communication channels, we minimise the need for client-side involvement in day-to-day updates or issue resolution—freeing up time while still ensuring complete transparency.

Our integrated liaison approach is not just about information but partnership.

We take accountability for how we communicate who we are, what we’re doing and what everyone needs to know, ensuring that stakeholder trust is built and maintained from day one through to project completion.

Explore Our Project Profiles

At Starfish Construction, our vast suite of Project Profiles demonstrate our continued and successful delivery of safe, sustainable, and compliant building envelope solutions across the UK. From high-rise residential and complex facade remediation programmes funded by the Building Safety Fund to commercial and industrial roofing projects, each showcases our commitment to quality, transparency, and building performance.

St George's Island, Manchester, residential high-rise remediation

Our project at St George's Island, Manchester, stands as one of the UK's most significant residential high-rise remediation schemes.
Read more

Student Accommodation Façade Replacement Bournemouth

Providing a robust replacement to the existing cladding system, which, on completion, would exceed current highrise cladding legislation.
Read more

Whisky Bonded Warehouse
Licensed Asbestos Removal

The warehouse survey identified the areas under the roof that required Asbestos Insulating Board removal.
Read more

Social Housing Façade Replacement with Community Support

The Sherburn Court building facade upgrade project is a 14-storey residential tower block with one and two-bedroomed apartments
Read more

Wimbledon Essential Fire Remediation and Façade Replacement

In the heart of bustling Wimbledon, Warwick House, a multi-occupancy residential building, a reminder of the complex building safety crisis.
Read more

London School RAAC Removal and Replacement

Reinforced Autoclaved Aerated Concrete (RAAC) has emerged as a pressing concern across many properties and sectors throughout the UK
Read more

BSA Compliant Façade Works and Window Remediation

Throughout the 19-week programme, residents were kept fully informed via our communication hub, safety protocols were stringent, and the project was delivered on time, on budget
Read more

Ketley House Cladding Fire Compliance in Busy Urban Area

Starfish Construction undertook the fire remediation works at Ketley House, a residential building with commercial units on the ground level.
Read more

Food Production Factory Multi Trades Roofing Project

Innovative approach to solving condensation problems in a UK food production facility
Read more

Multiple Bonded Warehouse Roofing Design and Replacement

Creating watertight warehouse roofs through a comprehensive roofing upgrade project.
Read more